Consumer Duty Act
Putting your needs first – always
The Consumer Duty Act sets a higher standard of care for financial services in the UK. At Premier Commercial Wealth, we’ve always believed in putting clients first — and the new Duty simply reflects what we’ve done from the beginning: offer advice that’s fair, clear, and in your best interest.
Here’s what that means for you:
Clear, honest information
We’ll explain things in plain English.
You’ll always get information that’s easy to understand — no confusing jargon, no small print surprises. Whether it’s about pensions, investments, or protection, we take the time to walk you through your options clearly.
Products & services that meet your needs
What we recommend will suit your life, not just your finances.
We only suggest services and strategies that make sense for your goals. If something isn’t right for you, we won’t recommend it — simple as that.
Advice that works for you long-term
It’s not just about making decisions today — it’s about your future.
We consider how financial choices affect you over time, not just in the short term. Our advice is designed to grow with you, with regular check-ins and adjustments when life changes.
Making sure you understand your options
Empowering you to make informed decisions.
We’ll always give you the full picture — including risks, benefits, costs, and alternatives. We take particular care to support you if you’re facing vulnerability or challenging circumstances. Our aim is to ensure you feel informed, supported and confident in every decision you make.
Ongoing support you can rely on
You’ll never be left wondering what’s next.
We’re not a one-off service. We keep in touch, keep things on track, and make sure you’re getting the outcomes you deserve — not just at the start, but for years to come.
Built-in protection
Regulated, secure, and working in your best interests.
We're fully regulated by the Financial Conduct Authority (FCA), and we keep your information secure, your money well-managed, and your best interests at the heart of everything we do.
Your rights as a client
The Consumer Duty means you have the right to:
Be treated fairly and respectfully
Receive clear and timely communications
Get products that deliver good outcomes
Feel confident in the advice you’re given
Be supported throughout your financial journey
Want to know more?
Whether you’re a new client or just want to understand how we work, we’re happy to talk through how the Consumer Duty benefits you.